0263-93-1688 | 〒390-1513 長野県松本市安曇4306(乗鞍高原)

Deposit

In order to complete a reservation we request a deposit in the amount of 30% of the total bill.  You may make a deposit in one of the following ways:

  • Make a deposit in the amount of 30% of the total bill. The remainder of your payment plus any additions to your bill will be paid at the time of your check out.
  • Make a deposit of ¥3000 per person. The remainder of your payment plus any additions to your bill will be paid at the time of your check out.

Payments

Payments may be made by one of the following:

Credit Card

We accept Visa, MasterCard, and American Express cards when paying in person at NORTHSTAR.

PayPal

Please use the following email address to make a payment with PayPal: info@ridenorthstar.com.

Bank Transfer

You may send your deposit or payments to one of the following banks in Japan:

Azumi Nokyo
Bank Name

Azumi Nokyo

Bank Branch

Kyodokumiai Onogawa-shi-sho

Account Type

Futsuu

Account Number

002476

Account Holder

Ka) N0-susuta- Daihyoutorishimariyaku Jiyasuteiniano Rarufua

Azumi Nokyo
Bank Name

Azumi Nokyo

Bank Branch

Kyodokumiai Onogawa-shi-sho

Account Type

Futsuu

Account Number

002476

Account Holder

Ka) N0-susuta- Daihyoutorishimariyaku Jiyasuteiniano Rarufua

Mitsubishi Tokyo UFJ 0005
Bank Name

Mitsubishi Tokyo UFJ 0005

Bank Branch

Chinjuko Chuo Branch 469

Account Type

Futsuu

Account Number

002476

Account Holder

Ka) N0-susuta-

Azumi Nokyo
Bank Name

Azumi Nokyo

Bank Branch

Kyodokumiai Onogawa-shi-sho

Account Type

Futsuu

Account Number

002476

Account Holder

Ka) N0-susuta- Daihyoutorishimariyaku Jiyasuteiniano Rarufua

Additional

Passports

If you are a foreigner traveling in Japan and wish to stay at NORTHSTAR’s Alpine Lodge please be aware that the Japanese government requires us to take a copy of all foreign passports at the time of check in.

Check In & Check Out

Check in starts at 3 PM, check out by 10 AM.

Special Meals

We gladly provide alternative meals for those who have allergic, religious and vegetarian dietary needs. Requests for special meals can be provided at an additional charge.  Please share your needs when booking your stay.

Amenities

Included with your stay are a game room with ping-pong and table soccer, a climbing wall, and a shuttle to and from the ski resort. Shampoo, soap, and hair dryer are provided in the bath house. Towels are provided in your room. Toothbrushes are available for purchase from the NORTHSTAR shop for ¥70.

Cancellations

In the event of complications due to weather or other natural disasters outside human control, please contact us as soon as possible.

Lodging

+ 30 Days and your deposit will be refunded

+ 7 Days and 50% of your bill will be charged

+ 72 Hours and 80% of your bill will be charged

+ 24 Hours and 100% of your bill will be charged

Lodging during High Season

Christmas – New Years Holiday, Golden Week, Obon

+ 45 Days before and your deposit will be refunded

+ 24 Days and 50% of your bill will be charged

+ 7 Days and 80% of your bill will be charged

+ 72 Hours and 100% of your bill will be charged

Activity

Snow

Snow cancellation is…

Bike

Cancellations may happen because of rain on the day of a tour or day before. If it causes bad trail conditions or riding will negatively affect the trail, we may cancel a whole day tour or a half day tour to protect the environment and the trail.

+ Half day cancellation: ¥3,000 refund

+ Full day cancellation: ¥7,000 refund

+ 2 Day MTB Package cancellation, lodging only: ¥9,700 refund

+ 2 Day MTB Package and lodging cancellation: ¥14,500 refund

Mountain

Mountain cancellation is…

Liability Waiver and Release Form

All participants in any NORTHSTAR activity are required to print and sign a copy of our liability waiver and release form. If a participant is under 20 years of age, a parent or legal guardian must sign this waiver form – please read before signing. Completed, original forms should be submitted prior to your activity at reception.

 Please click here to download the form.