0263-93-1688 | 〒390-1513 長野県松本市安曇4306(乗鞍高原)

Deposit

In order to complete a reservation we must receive a deposit in the amount of 30% of the total bill. The remainder of your payment plus any additions to your bill will be paid at your check out time.

Payments

Payments may be made with the following options:

Credit Card

We accept Visa, MasterCard, and American Express cards when paying in person at NORTHSTAR.

PayPal

Please use the following email address to make a payment with PayPal: info@ridenorthstar.com.

Bank Transfer

You may send your deposit or payments to one of the banks in Japan located on the right hand side. 

Azumi Nokyo
Bank Name

Azumi Nokyo

Bank Branch

Kyodokumiai Onogawa-shi-sho

Account Type

Futsuu

Account Number

002476

Account Holder

Ka) N0-susuta- Daihyoutorishimariyaku Jiyasuteiniano Rarufua

Mitsubishi Tokyo UFJ 0005
Bank Name

Mitsubishi Tokyo UFJ 0005

Bank Branch

Chinjuko Chuo Branch 469

Account Type

Futsuu

Account Number

002476

Account Holder

Ka) N0-susuta-

Group Information

At time of Booking

When you are ready to book, please complete the contact form at right with your group’s information.  Please provide as many details as possible such as specific group numbers, activity requests, and other relevant information.

Two Weeks before Arrival

In order to help us prepare for your trip, we request the following information:

  • Complete the Special Dietary Needs Form for each member of your group with a dietary need.  The form can be downloaded at the bottom of this page. In order for us to adequately fulfil your requests, return the completed forms to our offices a minimum of two weeks prior to your arrival. 
    • Email: info@ridenorthstar.com
    • Fax: 0263-93-1699
  • All participants in any NORTHSTAR activity are required to print and sign a copy of our liability waiver and release form. The form can be downloaded at the bottom of this page. If a participant is under 20 years of age, a parent or legal guardian must sign this waiver form – please read before signing. Completed, original forms should be submitted prior to your activity at reception.

Two Days before Arrival

Please update us with any changes in your group numbers or estimated time of arrival. We look forward to serving you at NORTHSTAR!

Additional

Passports

If you are a foreigner traveling in Japan and wish to stay at NORTHSTAR’s Alpine Lodge please be aware that the Japanese government requires us to take a copy of all foreign passports at the time of check in.

Check In & Check Out

Check in starts at 3 PM, check out by 10 AM.

Amenities

Included with your stay are a game room with ping-pong and table soccer, a climbing wall, and a shuttle to and from the ski resort. Shampoo, soap, and hair dryer are provided in the bath house. Toothbrushes are available for purchase from the NORTHSTAR shop for ¥70. Rental towels sets are available for ¥300.

Cancellations

In the event of complications due to weather or other natural disasters outside human control, please contact us as soon as possible.

Group Lodging

+ 30 days and 30% of your bill will be charged and your deposit refunded + 7 days and 50% of your bill will be charged + 72 hours and 80% of your bill will be charged + 24 hours and 100% of your bill will be charged

Group Lodging during High Season

Christmas – New Years Holiday, Golden Week, Obon + 45 days and 30% of your bill will be charged + 14 days and 50% of your bill will be charged + 7 days and 80% of your bill will be charged + 72 hours and 100% of your bill will be charged

Liability Waiver and Release Form

All participants in any NORTHSTAR activity are required to print and sign a copy of our liability waiver and release form. If a participant is under 20 years of age, a parent or legal guardian must sign this waiver form – please read before signing. Completed, original forms should be submitted prior to your activity at reception.

 Please click here to download the form. 

Special Dietary Needs Form

Complete the Special Dietary Needs Form for each member of your group with a dietary need. In order for us to adequately fulfil your requests, return the completed forms to our offices a minimum of two weeks prior to your arrival.

  Please click here to download the form.