NORTHSTAR would like to assure our guests that we are taking every precaution to keep our staff and guests safe and healthy.

マウンテンバイク 乗鞍岳

STAFF

  • Staff will wear masks at all times and keep social distance whenever possible.
  • Staff will monitor body temperature every morning.
  • Staff will diligently wash hands and use sanitizer often.

ACCOMODATION

  • We are opening with limited capacity. We encourage guests to use our new contactless check-in /check-out systems via email. Please have credit card ready.
  • Disinfectant sprays, wipes, and hand gels will be available in guest rooms and public spaces.
  • Guest rooms and public areas will be well ventilated thought the day.
  • We will limit the number of guests in the public baths at one time.
  • We invite guests to use the private bath if it is their preference.
  • Regular disinfection of door knobs, switches, and other commonly used surfaces will increase.
  • Small toys in the kids corner have been temporarily removed.

MEAL SERVICE

  • We have made more space between dining tables.
  • Staff will serve buffet items, refills, and drinks at each table.

ACTIVITY

  • Activity group numbers will be limited.
  • Activity guests are asked to wear masks while not in actual activity, for example during shuttle or instruction.
  • Activity and rental equipment are sanitized after each use.

CANCELLATION POLICY

  • We have updated our cancellation policy so that anyone who cancels for health concerns.
  • Deposits will now kept for 1year so you can reschedule your stay. Please come back when you feel healthy and safe.

GUESTS

  • Before arrival, we ask guests to limit their travel to highly effected areas and monitor their temperature. Thermometers will be available to guests on site.
  • Guests are asked to wash hands frequently, wear a mask, and maintain social distance from other guests and staff.

Thank you for your understanding & cooperation in these matters!